Shipping & Returns

Last updated: 28 July 2026

Les Éditions de la Sorcière Blanche are committed to making the purchase of our books and products as simple and transparent as possible. This page sets out the shipping and return terms for orders placed on sorciereblancheeditions.com or via our partners.

1. Product types

• Physical products: books, agendas, calendars, goodies, etc. printed on demand via our partners (Gelato, Printful, Amazon KDP, IngramSpark, etc.).
• Digital products: ebooks and PDFs, delivered by download link sent by email after payment confirmation.

2. Shipping of physical products

The timeframes below are estimates after printing / preparation. They may vary by destination, period and any options (e.g. dedication requests).

• Mainland France: about 3 to 7 business days after printing.
• Europe: about 5 to 10 business days after printing.
• Rest of the world: about 7 to 15 business days after printing.

Shipping costs are calculated at checkout (on our shop or the partner’s). A tracking number is sent by email when available.

3. Delivery of digital products

Digital products are in principle delivered immediately (or shortly) after payment validation, via a download link sent to the email address given at order. Please check your inbox and spam folder before contacting us if you notice an unusually long delay after purchase confirmation.

4. Right of withdrawal (physical products)

In accordance with Article L221-18 of the French Consumer Code, you have 14 days from receipt of the physical product to exercise your right of withdrawal, without having to give a reason.

Downloaded digital products are in principle non-refundable after performance has begun, under the conditions set out in Article L221-28 of the French Consumer Code.

4.1. Return conditions

To be accepted, the physical product must be:

• unused and in good condition;
• returned in its original packaging where possible;
• sent back within the legal timeframes after notification of withdrawal.

Return shipping costs are your responsibility, except in the event of an error on our part or a defective product.

4.2. How to proceed

1. Contact us at contact@sorciereblancheeditions.com and please include your order number (this is important);
2. Indicate whether you want a refund or an exchange;
3. Return the product to the address we will provide.

The refund is processed within 14 days of receipt of a compliant return.

5. Defective products or order error

In the event of a damaged or defective product, or a clear error on our part, contact us promptly with photos and your order number. We will arrange a replacement or refund, and cover return shipping costs where applicable.

6. Contact

For any question about a delivery or a return:
contact@sorciereblancheeditions.com